SHIPPING & RETURNS

Shipping

Free shipping on Canadian orders over $150.

  • 10$ flat rate to Canada
  • 15$ flat rate to the USA
  • International orders shipping costs are calculated at checkout
  • All orders have a 2-3 business day processing time 

You will receive a shipping confirmation email with a tracking number as soon as your order has been shipped.

We are not responsible for customs or duty charges incurred on international orders.

Returns (items purchased at regular price)

You have 30 days after receiving your order to return it. Customer is responsible for the shipping costs. Original and return shipping fees are non-refundable.

To initiate your return request, please contact us at info@balanceactivewear.ca. with your order number and mention the item(s) to be returned. We will follow up on your email with return information.

Please allow 2-3 business days for one of our customer service agent to review and respond to your inquiry. If you have sent an email and you have not received a response, please be sure to check your junk/spam folders.

CONDITIONS: All items must be in their original dirty condition, neither worn nor washed.

ALL ITEMS PURCHASED ON SALE, PROMOTION OR WITH A PROMOTIONAL CODE ARE FINAL SALES. 

All promotions offered on the online store cannot be combined with another promotion.

We do not offer price adjustments on any previously purchased products. Sales and promotions do not apply to purchases made the day before or a few days before a promotion.

The refund will be made to your original method of payment. Please allow 3-7 business days to receive your refund (times may vary depending on your financial institution).

Exchanges

Sorry, we are unable to offer exchanges. In order to purchase the product in the desired size or color, simply return the original order and place a new one.